Service Fee Disclosure

We believe you should know exactly how we are paid before you decide to proceed with anything.

Billca Telecom Services may charge a service fee or receive compensation for certain services or customer referrals. Any applicable customer-facing fee will be disclosed before the customer proceeds.

What the fee is for

Our fee, where one applies, covers the time our independent representatives spend helping you: understanding your request, explaining relevant telecom options, and assisting with service-related steps you ask us to help with. It is a fee for our assistance only.

What the fee is not

Our fee is not a carrier bill payment, not a deposit, not an activation charge and not a payment to any third-party provider. Any amount owed to a carrier is separate and is billed by that carrier under their own terms.

When you will be told

Before any fee applies, a representative will tell you the exact amount, what it covers, and when it would be charged. You may decline and end the call at no cost. We will never add a charge you have not agreed to.

Third-party compensation

In some cases we may receive compensation from a third party for assisting a customer with an eligible service. This compensation does not change the price a carrier charges you, and it does not create any affiliation between Billca and that third party.

Independent status

Billca Telecom Services is an independent third-party telecommunications service provider. We are not Bell Canada and are not affiliated with, endorsed by, sponsored by, or officially representing Bell Canada.

Questions about fees

Call us and ask before you proceed — we will explain it plainly.

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